Sometimes peace comes at a very heavy price.
For Zendesk that price looks like more than $6 billion. That is the difference in value between the buyout deal a consortium of private-equity investors offered for the provider of cloud-based customer support software back in February, and the price Zendesk accepted from the same group of buyers on Friday. The company should probably be grateful even for that, as the new deal comes just weeks after it concluded a strategic review that apparently found no willing takers at the time.
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